Hi, I'm Yenna

Senior IT Business Analyst

Experienced in system integration and digital platforms, leading business analysis to deliver scalable solutions across e-commerce, hospitality, and finance.

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About Me

My Introduction

I’m a Senior IT Business Analyst with 10 years of experience in tech, including 8 years specializing in business analysis. I’ve led digital transformation and system integration projects across e-commerce, hospitality, and finance—translating business needs into scalable, agile solutions.

10 Years
experience
30+ Completed
projects
02 Scrum
certifications
Download CV

Skills

My technical level

Business Analyst

8 years

Requirements Gathering & Documentation

BRD, SRS, FS, User Stories

Process Modeling

UML, BPMN, Data Flow Diagrams

Stakeholder Engagement & Communication

Agile & Scrum Methodologies

PSPO & PSM certified

Domain Knowledge

10 years

E-commerce, Hospitality Systems

Financial Platforms & Investment Portals

Legacy System Migration & Digital Transformation

Technical Tools

10 years

Data & Databases:

SQL (PostgreSQL, MySQL), MongoDB

Requirements & Documentation:

JIRA, Confluence, UML Tools, Draw.io, Visio

Development & Integration:

Python, JavaScript, Git, Docker, CI/CD

Testing & API:

Postman, SoapUI, Katalon Studio, Selenium

Qualification

My personal journey
Education
Work

Bachelor of Information Technology

Hanoi University (Vietnam)
2009 - 2013

Bachelor of Financial Accounting

Hanoi University (Vietnam)
2010 - 2014

Post-graduate in Business Information Technology

Seneca College | 4.0 GPA
2023 - 2025

SAP Basis Consultant

Panasonic (Vietnam)
2014 - 2015

IT Business Analyst

FPT Software (Vietnam)
2015 - 2019

IT Business Analyst

SETA International (Vietnam)
2017 - 2018

IT Business Analyst

GoQuo (M) (Malaysia)
2019 - 2020

Senior IT Business Analyst

Fusionex Innovations (Malaysia)
2020 - 2023

Services

What I offer

Business Analysis

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Business Analysis

  • Clear requirements, user stories, and documentation

  • Stakeholder engagement and workshop facilitation

  • Translating business needs into technical specs

  • Visualizing graphs, charts and preparing reports and dashboards.

Process Optimization

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Process Optimization

  • Mapping & improving business workflows (UML, BPMN)

  • Identifying inefficiencies and recommending solutions

  • Supporting digital transformation initiatives

API & Systems Integration

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API & Systems Integration

  • Reviewing API specs & testing

  • Ensuring seamless integration across systems

  • Supporting UAT and technical handoffs

Projects

Most recent works

E-commerce Live Streaming Platform

Defined requirements and led UAT for Malaysia’s largest live streaming platform, improving API integration efficiency by 30%.

Global Hotel Booking System

Gathered cross-border requirements and optimized booking workflows, reducing processing time by 20%.

Legacy System Migration

Led analysis and migration of legacy systems to Java, cutting annual maintenance costs by $50K.

Contact me

Get in touch

Call me

(+1)647-643-7616

E-mail

yen.me@outlook.com

Location

Ontario (Willing to relocate)